FAQ

  • What of wax do you use?

    All of our candles are purely soy waxed based! We use a 464 Soy wax base for long burn times in most environments!

  • How long do the candles burn?

    Some candles burn longer than others. For example our piped candles will burn for about 44-48 hours where the normal candles will burn anywhere from 40-44 hours!

  • Why is my candle not exactly the ounces written on the Jar?

    The reason for any minor weight discrepancies is due to our homemade candles hand poured and hand piped, along with minor differences in weight between jars.

  • What do I do if my wick curves?

    Either use scissors or nail clipper at customers discretion to cut wick to ¼ of an inch from wax. Always be sure to turn jar when lighting candle to insure safety!

  • What happens if a mold falls out?

    Using the hole in the centerpiece mold insert the wick and drop the mold directly down! Lose objects are advised to be centered in candles or in proportion to others to insure correct melting.

  • How do I return my item/cancel my order?

    As we do not have a return feature be sure to just leave a message via the contact section explaining your reason for cancellations/returns. All cancellations and returns must be done withing regulations listed below.

Return Policy:

Returns on any items must be due to one or more of the reasons listed below and must then be reviewed:

  • Broken jar upon receiving item.

  • Issues with burning.

  • Candle not lighting.

Any other reasons for cancellations must be reviewed!

To request return, use contact form explaining reason for return.

All returns must be done before 7 days after ordering item.

Cancellation Policy:

All cancellations must made within 24 hours or purchasing item. If not done in the return window, leave a message via a contact form explaining reason for late cancellation!

All late cancellations will need to be reviewed!

To request cancellation use contact form leaving reason for cancellation!